The Grounded Kiwi 90-Day 'FEEL BETTER' Guarantee

Grounded Kiwi is a proud, New Zealand-owned and operated company. We are based in our home office in New Plymouth, Taranaki. We are your locals, and you are welcome to call us on 022 5107939 

At Grounded Kiwi, we are confident in the quality, superior conductivity, and comfort of our Grounding Mats. Our grounding mats are crafted for maximum electron transfer, making them by far the most conductive and most comfortable mats in the world. You are investing in a premium product, and we back that with our confidence and support. Our mats use the latest in Grounding Mat technology. No silver or stainless steel grounding sheets that use 25-year-old technology can match ours.

While we want all of our community to experience the best possible benefits from sleeping earthed, we understand that everyone is a unique individual. Due to personal health circumstances or other lifestyle factors, grounding alone will not always be the complete answer; always consult with your medical professional if you have any health concerns. 

We want to give you a genuine opportunity to integrate grounding into your life and to allow your body the time it needs to benefit fully. That's why every grounding mat or wellness bundle comes with a 90-day trial from the date of purchase. 

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Our 90-Day Trial - The 40 Night Commitment

Guarantee effective date: 03 November 2025

Which Items are covered: Grounding Bed Mats (Single, Large, Double, Queen, King & SuperKing) - Pillow covers are only included if purchased as part of a bundle / wellness deal. All other items are excluded, including Cotton and silver sheets, Earth socket testers, blankets, throws, floor and desk mats etc. Please refer to our refund policy

Eligibility: All first-time customers on their first purchase of the above.

(See the "Scientific Evidence for Long-Term Grounding" section below for more detail on why we ask for this commitment)

We kindly ask for a minimum 40-night Commitment:

  • Achieve full acclimatisation to the Earth's grounding effects.
  • Unlock the potential for gradual, long-term improvements in sleep quality, consistent energy, and overall health.
  • Provide an accurate and fair assessment of the Grounded Kiwi Difference in your routine.

Research suggests that it takes approximately 40 nights of continued grounding while you sleep for the most significant and consistent benefits, such as a balanced cortisol rhythm, reduced pain, and improved sleep quality, to begin manifesting.

Your body needs you to allow enough time to accustomise and respond to this shift in inner energy.

Therefore, we request that you commit to using your Grounded Kiwi Mat for at least 40 consecutive nights. This ensures you give your body a fair chance to feel the 'Grounded Kiwi Difference'.

What to do if you are not feeling better after 40 nights

If you have completed your 40-night commitment and are still not feeling the benefits, we are here to help you troubleshoot before you consider a return.

Step 1: Contact Us for Personalised Support

Please call or email us first. We want the chance to help you achieve the results you are looking for personally. We will ask a few Return Authority Questions to understand your product usage and experiences, and then provide tailored tips and troubleshooting suggestions for you to trial.

Step 2: Review our troubleshooting guide

Often, if good results are not achieved, there may be a minor issue with setup or a lifestyle factor interfering with the grounding effect. Please take the time to review the key points from our blog: What to do when you're not feeling better from Earthing.

⚡ Ensure Proper Grounding: Use a socket tester to confirm your outlet works.

📡 Minimise Interference: Check your sleeping space for high EMF with a household meter (aim for 0 electrical field).

💧 Hydration is Key: A well-hydrated body is more conductive.

🧘 Manage Stress: High stress can inhibit benefits. Consider prolonged grounding sessions and meditation.

Step 3: Initiate a Return (After 40 Nights of Use)

If, after troubleshooting with us, you are still not completely satisfied and it is within 40-90 days of your purchase date, we will issue you a Return Authority reference number. We may agree to a longer trial period on an individual basis if contacted prior to 90 days. 

Our Return Policy (Logistics & Fees)

Refund (After 40 Nights and within 90 Days):

  • You must have used the mat for at least 40 nights.
  • The return must be initiated within 90 days of the original purchase date.
  • The mat must be returned in good working order, meaning it is clean and free from any obvious damage, tears, or excessive wear beyond normal use for 90 days, with all original leads, cords, and packaging. - Must include these to be accepted.
  • Deductions: The refunded amount will be the price paid minus $30 shipping/restocking/admin & handling fee.
  • Refund Processing: Once we receive and inspect your returned mat (allow 2-7 business days), we will initiate the refund to your original payment method. Please allow a few days for the funds to be reflected in your account.
  • Return Shipping: You are responsible for the cost of return postage. To ensure your refund is processed, we highly recommend using a trackable shipping service when returning the product, as we cannot be responsible for items lost in transit.

Early Returns

(Pre-40 Night Commitment) - The "Fair Chance" Policy

We encourage the full 40-night commitment because your body deserves the chance to experience the full value of grounding. If you choose to return the mat earlier, we must treat this as a 'Change of Mind.' To ensure safety and hygiene, every returned product requires a complete inspection and deep cleaning—a necessary process that incurs significant time/cost for our small family team. Therefore, for mats returned prematurely, we offer a 50% refund of the price paid (Note that the shipping and admin fees mentioned above are included in this) as a fair compromise. While we respect your choice, we sincerely hope you reconsider and commit to the full 40 nights for your ultimate benefit.

Scientific Evidence for Long-Term Grounding

We base our 40 night minimum trial on the growing body of research that supports the idea that sustained, consistent grounding provides the most pronounced benefits:

  • Circadian Rhythm Normalisation: A study on the effects of grounding during sleep found that after 8 weeks (approx. 56 nights), participants experienced a significant reduction in nighttime cortisol levels and a normalisation of their 24-hour cortisol rhythm, leading to improved sleep, reduced pain, and decreased stress.
    • Source: Ghaly, M., & Teplitz, D. (2004). The biologic effects of grounding the human body during sleep as measured by cortisol levels and subjective reporting of sleep, pain, and stress. Journal of Alternative and Complementary Medicine, 10(5), 767–776.
  • Chronic Pain and Inflammation: Case studies have reported that chronic inflammation and pain, particularly old injuries, took 12 weeks or more to significantly diminish (nearly 90% reduction) with consistent grounding.
    • Source: Chevalier, G., Sinatra, D., Oschman, J. L., Sokal, K., & Sokal, P. (2012). Earthing: Health implications of reconnecting the human body to the Earth's surface electrons. Journal of Environmental and Public Health, 2012.
  • Sleep Quality in Specific Conditions: A pilot study on patients with mild Alzheimer’s disease found that sleep quality, including sleep length, time to fall asleep, and awakenings, improved significantly after 12 weeks of using grounding mats.
    • Source: Estiningtyas, E., Setiawan, E. N., & Pradana, A. (2022). Grounding the Body Improves Sleep Quality in Patients with Mild Alzheimer's Disease: A Pilot Study. Healthcare, 10(3), 581.

Medical Disclaimer

The information on this website and the use of our products are for informational and general wellness purposes only. Our products are not a substitute for medical treatment. If you are under medical care or taking medications, particularly blood thinners, please consult your healthcare professional before using our products. Individual results may vary.