FAQ
We’ve pulled together the answers to the things people ask us most—about grounding, our products, shipping, care, and everything in between. If you’re curious, confused, or just doing your homework before you buy, these FAQs will help you get clarity fast.
Collapsible content
What is Earthing?
Earthing, also known as Grounding, refers to direct physical contact with the Earth's surface. Our products, such as our Earthing mats, desk mats, socks, and throws, are designed for use inside your home and workplace. They are made with a conductive element such as carbon or, otherwise, a silver fibre thread. When connected to the Earth via the Earthing plug and cord, the surface of our products becomes grounded/earthed.
When will my order ship?
Our products are in stock here in New Zealand, and the Grounded Kiwi team takes pride in delivering top-notch service with quick delivery. We try to send parcels out as soon as possible, with many orders arriving at your front door within 24-48 hours.
All items are couriered with tracking; if anything goes wrong, there is no need to worry; the GK team will help get it sorted straight away.
What should I feel when I start?
Experiences with Earthing vary. Some people report various sensations when they begin Earthing. We encourage you to try Earthing for at least 40 nights to see how it fits into your routine. If you have any health concerns or experience any unusual sensations, please consult with your healthcare provider.
Do I need to switch the plug on or off?
It does not matter if the power switch is on or off. Our Earthing products are only connected to the 'Earth' side of the electrical system and do not consume any power at all. We always recommend testing your Earth connection first with a socket tester prior to using your earthing product.
Does my Earthing underlay work with a sheet on top?
Direct skin contact with the earthing mat is not required. As you sleep, your body's natural moisture allows the earthing effect to pass through a natural fibre sheet, such as cotton.
How do I know if my Earthing product is working?
Our earthing products are designed to connect you to the earth. For information on how to use our products, please refer to the instructions included with your purchase. If you have any questions, please contact our customer service team. Also, please check out our 'helpful videos' page for more information.
Can I use the Earthing Underlay with my electric blanket?
Yes. The Earthing mat is best situated between the electric blanket and your top sheet.
Unplugging the electric blanket from the wall before sleeping is also an excellent idea. Even when it's off, if the blanket is plugged into the wall, there will be voltage leakage.
I take medication. Is Earthing okay for me?
Earthing is generally considered a wellness practice that many people explore. However, it's important to be mindful of your individual health circumstances.
Consult Your Healthcare Provider: The best approach is to consult with your healthcare provider before starting any new wellness practice, including earthing. They can provide personalized advice based on your specific health conditions and any medications you are taking.
Individual Responses: Everyone's experience with wellness practices can be different. While many people explore earthing as part of a healthy lifestyle, it's essential to listen to your body.
Gradual Introduction: If you're new to earthing, consider starting gradually. Observe how you feel as you incorporate it into your routine.
Personal Monitoring: Pay attention to any changes you may experience as you explore earthing. This information can be valuable for you and your healthcare provider.
If you have any health concerns, we recommend consulting with your healthcare professional before using our products. The information on this website is for informational purposes only and is not intended as medical advice.
Have further questions?
Simply get in touch! There are no silly questions. Grounded Kiwi is happy to help everyone who wants to know more about Earthing and how connecting to Earth daily is suitable for all.
Research
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
-
Chronic Illness, Stress & Aging
Research - Chronic Illness, Stress & Aging This page summarises research on earthing, or grounding, and its potential effects on chronic illnesses and aging. Earthing reconnects the body to...
Chronic Illness, Stress & Aging
Research - Chronic Illness, Stress & Aging This page summarises research on earthing, or grounding, and its potential effects on chronic illnesses and aging. Earthing reconnects the body to...
-
Research on Earthing / Grounding
Earthing Research This page serves as a comprehensive hub for research on earthing, exploring its potential health benefits, including its effects on sleep, pain relief, chronic conditions, and overall...
Research on Earthing / Grounding
Earthing Research This page serves as a comprehensive hub for research on earthing, exploring its potential health benefits, including its effects on sleep, pain relief, chronic conditions, and overall...
-
The Earthing Movie
"The Remarkable Science of Grounding" is a feature-length documentary directed by Sundance Award-winning filmmakers Josh and Rebecca Tickell, known for works like "The Big Fix" and "FUEL." This film is...
The Earthing Movie
"The Remarkable Science of Grounding" is a feature-length documentary directed by Sundance Award-winning filmmakers Josh and Rebecca Tickell, known for works like "The Big Fix" and "FUEL." This film is...